9bbb Privacy Policy

Introduction

This privacy policy applies to all users of the 9bbb platform. 9bbb is a trusted online gaming and betting platform in Bangladesh. When you use our website, register, or use our services, you agree to the terms of this privacy policy.

We believe you should have full control over your personal information. In this document we clearly state what information 9bbb collects, why it collects it, how it is used, and how it is kept secure. Please read this policy carefully and contact our support team if you have any questions.

1.1 Registration and Account Information

When you create an account on 9bbb, we collect the following information:

• Full name (as shown on your national ID card or passport)
• Date of birth (for age verification — users under 21 are not permitted to use the service)
• Email address
• Mobile number
• Residential address
• Preferred currency (Bangladeshi Taka / BDT)

1.2 Identity Verification (KYC) Information

9bbb carries out a Know Your Customer (KYC) process to prevent fraud and ensure a safe environment. The following documents may be requested during this process:

• Copy of national ID card (NID) or passport
• Recent bank statement or utility bill
• Proof of ownership of payment method (bKash, Nagad, Rocket, etc.)

1.3 Financial Transaction Information

To manage your deposits and withdrawals, we record the following information:

• Date and time of transaction
• Transaction amount (in taka)
• Payment method used (bKash, Nagad, Rocket, or bank transfer)
• Transaction reference number

1.4 Technical and Usage Information

When you use our platform, certain technical information is collected automatically:

• IP address and device type
• Browser type and version
• Operating system
• Source of visit to the platform (referral link)
• Session duration and pages visited
• Gaming activity history

2.1 Service Delivery and Account Management

9bbb primarily uses your information to provide you with quality service. This includes creating and maintaining accounts, processing deposits and withdrawals, providing bonuses and promotions, delivering customer support, and resolving technical issues.

2.2 Security and Fraud Prevention

We use your information for security purposes, such as:

• Detecting and investigating suspicious activity
• Preventing money laundering (compliance with AML policies)
• Preventing unauthorized account access
• Age verification — cancelling registrations of users under 21

2.3 Platform Improvement and Personalization

We analyze your usage data to further improve the platform. As a result, you receive game recommendations based on your preferences, the interface becomes easier to use, and user preferences can be considered when developing new features.

2.4 Communication and Support

We use your email address to send important account notifications, transaction confirmation messages, and relevant promotional information. You can opt out of promotional communications at any time.

Information gathered during conversations with our 24/7 Bengali live chat support may be used to improve service quality.

3.1 What Cookies Are and Why We Use Them

Cookies are small data files stored in your browser or on your device. 9bbb uses cookies to improve your experience and to operate the platform correctly.

We use the following types of cookies:

• Essential cookies: Required to maintain login sessions, ensure security, and run the core functions of the platform.
• Functionality cookies: Used to remember your preferred language, gaming settings, and personal preferences.
• Analytics cookies: Used to understand how users interact with the platform — this information is completely anonymous.

3.2 Managing Cookies

You can manage cookies at any time through your browser settings. However, disabling essential cookies may prevent some features of the platform from working correctly.

4.1 When We Share Information

9bbb does not sell or transfer your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment processors: Information necessary to complete transactions via bKash, Nagad, Rocket, or bank transfer.
• Game providers: Information shared with providers such as Pragmatic Play, JILI, PG Soft, and Spribe, only as needed to run gaming sessions.
• Legal obligations: Providing information in response to a court order or a legitimate request from a regulatory authority.
• Fraud prevention agencies: Anti-money laundering (AML) agencies and relevant authorities.

4.2 Third-Party Obligations

The third parties we work with are contractually bound to uphold our privacy standards. They may only use your information for the specified purpose and may not share it with others at their own discretion.

5.1 Technical Security

9bbb uses industry-standard technology to keep your information secure. Our security measures include:

• 256-bit SSL (Secure Socket Layer) encryption for all transactions and data transfers
• Encryption of data stored in databases
• Regular security audits and penetration testing
• Firewalls and intrusion detection systems
• Two-Factor Authentication (2FA) support

5.2 Organizational Security

Alongside technical measures, we maintain strict security standards at the organizational level. Only authorized staff can access your information for specific purposes. All staff have signed confidentiality agreements.

5.3 Response to Data Breaches

In the event of a data breach, we will promptly notify the affected users and, where applicable, the relevant authorities. Our incident response team is active at all times.

6.1 Retention Policy

9bbb retains your personal information only for as long as necessary. The retention period is determined by the type and purpose of the data:

• Account information: For as long as the account is active and, after closure, as required by legal obligations.
• Financial transaction records: For the period required under Anti-Money Laundering (AML) regulations.
• KYC documents: After verification, for the period required by law.
• Technical logs: For a limited period for security purposes.

6.2 Data Deletion

Once the retention requirement ends, we securely delete or anonymize your data so that you can no longer be identified. If you request account closure, we will delete information that is not required to be kept beyond our legal obligations.

7.1 Right to Access and Correct Your Information

You can log in to your account at any time to view your personal information and make corrections if needed. Some changes may require verification.

7.2 Right to Delete Your Information

You may request deletion of your personal information. However, this right may be limited in cases of legal obligations, ongoing disputes, or active transactions. Send such requests to [email protected].

7.3 Right to Opt Out of Promotional Communications

You can stop receiving promotional emails or messages at any time. Every promotional message will include an unsubscribe option. However, important account-related messages cannot be turned off.

7.4 Right to Object to Data Processing

In certain cases you may object to your information being processed for specific purposes. Please contact our support team regarding this and we will process your request as quickly as possible.

8.1 Age Restriction Policy

9bbb strictly prohibits users under the age of 21. We do not knowingly collect any personal information from minors. If we learn that a user is under 21, their account will be closed immediately and their stored information will be deleted.

If you are aware that a child or minor has created an account on 9bbb, please notify us at [email protected]. We will take the necessary steps promptly.

9.1 Notice of Changes

9bbb may update this privacy policy from time to time. For significant changes, we will send a notification to your registered email address and/or announce it clearly on the platform. You will be given sufficient notice before any changes take effect.

If you continue using the platform after changes are made, it will be considered that you have accepted the new policy. We therefore recommend checking this page regularly.

9.2 Archive of Previous Policies

If you would like to review previous versions, please contact our support team. We keep previous policy versions securely stored.